Clear and Simple
You can initiate a return for most new and unopened items within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 21 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise. If you initiate a return after 7 days, My spirit garden may issue a partial refund depending on elapsed time and condition of merchandise.
We inspect all returned items when they arrive at our facility. We refund the full cost of the merchandise if your return is a result of our error defective product. If you return an item that has been opened or shows signs of wear, we will issue a partial refund. You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
